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Clients and Color Consistency
Scenario: The problem usually starts if the client has selected a very specific color based on a sample (or an image in a catalog) and expects an exact match in the field. For reasons to be discussed below, the color that develops in the field is seldom an exact match for any sample - a fact that can lead to unpleasantness ranging from grumpy clients who aren't thrilled but accept the results to those who file lawsuits that lead to months or even years of miserable, costly, energy-sapping litigation.
One issue here is that all humans view things subjectively - and that, when they pay for them, they also tend to look at things critically. To be sure, some clients are more flexible and realistic when it comes to their expectations, but others are almost impossible to please.
To read the entire article, buy THE CANDID CONTRACTOR: Lessons Learned From The Construction Defect Expert Witness Files of Scott Cohen
Contractors and homeowners will save thousands of dollars with this new book from Scott Cohen of HGTV fame. Cohen pulls back the veil on common construction mistakes with pools, ponds, decks and associated structures, explaining how to remedy them when they occur – or, better yet, avoid them entirely.
Scott Cohen is president and supervising designer of The Green Scene, an outdoor design and construction firm based in Northridge, CA. He provides consultation for clients nationwide and gives seminars on designing landscapes, swimming pools and outdoor kitchens.